Refund policy

Shire Woven Return & Refund Policy

Order Policy

All Shire Woven products are made to order, which means production begins as soon as you place your order. Because of this, we cannot accept cancellations or offer refunds once an order has been placed.

Shipping Policy

Once an item has shipped, it is considered final sale unless the product arrives damaged or defective.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away at [support@shirewoven.com] with photos of the issue, and we will make it right.

30-Day Return Window

If your order qualifies for a return (not custom, not final sale, not damaged through customer use), you have 30 days from delivery to request a refund. After 30 days, we cannot issue refunds or replacements.

Non-Returnable Items

We do not accept returns on:

  • Custom or personalized items

  • Items marked as “Final Sale”

Exchanges

We do not offer exchanges, as each product is made to order. If your item arrives damaged or incorrect, please contact us so we can arrange a replacement.